Privacy and Booking Policy:

Last Updated: 30/08/2024

At Cicireluxe, we prioritize your privacy and are committed to ensuring that your personal information is protected. This Privacy Policy outlines how we collect, use, and safeguard your information when you book our luxury services or interact with our team. By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information: When you book a service with Cicireluxe, we collect essential personal information to ensure a seamless experience, including:

• Your full name
• Phone number
• Email address (optional)
• Details about the services you choose
• Preferred appointment times and special requests

1.2 Automatically Collected Information: We may also collect technical information when you visit our website, such as:

• IP address
• Browser type and version
• Pages viewed on our site
• Duration of your visit
• Referral sources

2. How We Use Your Information

2.1 Service Provision: We use the personal information you provide to:

• Confirm your bookings
• Schedule appointments with our expert team members
• Send you reminders and updates about your appointments
• Customize your experience based on your service preferences

2.2 Enhancing Your Experience: Your information helps us deliver the highest quality of service, including:

• Assigning the most suitable staff member to your appointment
• Tailoring our offerings to meet your specific needs and preferences
• Continuously improving our service based on your feedback

2.3 Marketing Communications: With your permission, we may use your contact details to send you promotional offers, updates on new luxury services, and exclusive deals. You can unsubscribe from these communications at any time.

3. Booking Terms and Conditions

3.1 Booking Deposits: To secure your appointment, we require a deposit of 20% of the total cost of the selected services. This deposit ensures that your booking is confirmed and will be credited towards your final bill.

3.2 Cancellation Policy:

• Cancellations made 3 days before your scheduled appointment will receive a refund of 50% of the deposit.
• Cancellations within 1 day of the appointment will not be refunded.
• For cancellations or modifications, please contact us directly via phone or through our website.

3.3 Rescheduling:

• You can reschedule your appointment up to 2 hours before the scheduled time, depending on our availability.
• Rescheduling requests made within 2 hours of the appointment may not be possible and are subject to the availability of our staff.

3.4 Availability of Booking Slots:

• Time slots are reserved for customers who book in advance. Walk-in customers cannot pre-book and will be accommodated based on availability at the time of their visit.

4. Data Protection and Security

4.1 Commitment to Security: We implement advanced security measures to protect your personal information. This includes secure data storage, encrypted communication channels, and routine security audits to prevent unauthorized access.

4.2 Payment Security: All payments are processed through secure payment gateways. Cicireluxe does not store your payment information. Our payment processors adhere to the highest standards, including PCI-DSS (Payment Card Industry Data Security Standard) compliance.

4.3 Data Retention: Your personal information is retained only as long as necessary to provide our services and meet legal obligations. After this period, your data will be securely deleted or anonymized.

5. Sharing Your Information

5.1 Trusted Service Providers: We may share your information with trusted third-party providers who assist us in delivering our services, such as payment processors and IT support. These providers are contractually obligated to protect your information and use it only for the purposes of providing their services.

5.2 Legal Compliance: We may disclose your information if required by law or to comply with legal processes, such as a court order or government investigation.

5.3 Business Transactions: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owners as part of the transaction. You will be notified of any such changes and your options regarding your data.

6. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. We encourage you to review this page regularly to stay informed about how we protect your privacy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please feel free to contact us:

Email: Cicireluxe@gmail.com
Address: Level 2 Shop 2007 Highpoint Shopping Centre, 120-200 Rosamond Road, Maribyrnong VIC 3032
Phone: 03 8436 1663